Returns & Exchanges
We want you to love your Mokobara gear, which is why we offer a hassle-free 14-day return and exchange policy on all unused products in their original packaging. Simply ensure all tags are intact and the item is in its pristine, original condition to qualify for a full refund.
Initiate Request
Visit our returns portal and enter your order ID along with your email address to select the items you wish to return or exchange.
Quality Check
Pack the items securely in their original box; a courier partner will be assigned to pick up the package from your doorstep within 48 hours.
Inspection Process
Once the product reaches our warehouse, it undergoes a thorough quality inspection to ensure it meets our resale standards.
Instant Refund
After approval, your refund will be processed back to your original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing